Can I cancel my order?
Changed your mind? You have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. To cancel your order please contact our customer services team on 01164 782928 or email enquiries@puretabletop.com
Can I amend my order?
Unfortunately, once an order has been processed, we are unable to make any amends. To discuss cancelling your order, please contact our customer services team on 01164 782928 or email enquiries@puretabletop.com and they will be happy to help.
When will I be charged?
You will be charged for your items at the point the order is accepted, and the goods are dispatched. You will receive an order acknowledgement via email confirming your order and payment.
How much is delivery?
We offer free delivery for all orders over £40; Orders under this amount will incur a flat-rate delivery fee of £4.50 for standard delivery and £6.00 for next day delivery. We reserve the right to charge for additional shipping for Northern Ireland, the Highlands and rural postcodes. If you have any questions around delivery charges, please contact our customer services team on 01164 782 928 or via email at enquiries@puretabletop.com.
How long will it take for my order to arrive?
The estimated delivery time is 2-3 days from date of dispatch. Rural deliveries may take an extra 1-2 days depending upon the location. Please allow a few days extra for us to process your order during peak times such as public holidays, promotional events and during seasonal delivery periods.
Can I specify a delivery time slot?
Unfortunately, we can't select or specify an exact time. To check the status of your order, simply login to your account, or check your shipping confirmation email, to monitor its progress.
Where is my order?
To check the status of your order, simply login to your account, or check your shipping confirmation email. The estimated delivery time is 2-3 days from date of dispatch. Rural deliveries may take an extra 1-2 days depending upon the location. Please allow a few days extra for us to process your order during peak times such as public holidays, promotional events and during seasonal delivery periods.
What happens if my order arrives damaged or with items missing?
We hope everything in your order arrives in perfect condition, but if for any reason good are received damaged we will be happy to assist you. Please notify our customer services as soon as possible after receipt on 01164 782928 or email enquiries@puretabletop.com. Please retain your damaged product and packaging in case inspection is requested by our carriers.
