Delivery Information

How much is delivery?

We offer free delivery for all orders over £30; Orders under this amount will incur a flat-rate delivery fee of £3.99 for standard delivery and £6.00 for next day delivery. We reserve the right to charge for additional shipping for Northern Ireland, the Highlands and rural postcodes. If you have any questions around delivery charges, please contact our customer services team on 01164 782 928 or via email at enquiries@puretabletop.com.

How long will it take for my order to arrive?

The estimated delivery time is 2-3 days from date of dispatch. Rural deliveries may take an extra 1-2 days depending upon the location. Please allow a few days extra for us to process your order during peak times such as public holidays, promotional events and during seasonal delivery periods.

For Next Day Delivery orders placed before 2pm, your items will arrive the following working day subject to the carrier.

Can I specify a delivery time slot?

Unfortunately, we can't select or specify an exact time. To check the status of your order, simply login to your account, or check your shipping confirmation email, to monitor its progress.

Where is my order?

To check the status of your order, simply login to your account, or check your shipping confirmation email. The estimated delivery time is 2-3 days from date of dispatch. Rural deliveries may take an extra 1-2 days depending upon the location. Please allow a few days extra for us to process your order during peak times such as public holidays, promotional events and during seasonal delivery periods.

What happens if my order arrives damaged or with items missing?

We hope everything in your order arrives in perfect condition, but if for any reason good are received damaged we will be happy to assist you. Please notify our customer services as soon as possible after receipt on 01164 782928 or email enquiries@puretabletop.com. Please retain your damaged product and packaging in case inspection is requested by our carriers.

Christmas Delivery Dates

To ensure you receive order in time for Christmas we would advise you place your order before 12pm on the 19th December for dispatch same day.

Please note that all carriers are expecting high volumes of parcels in a period of potentially adverse weather and busy road traffic. It is strongly recommended that anything required for delivery prior to Christmas is despatched as early in December as possible, to avoid disappointment.